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Education Quality and Policy Office


All prospective and current students have rights which are defined and protected by consumer legislation.  The University has a legal obligation to comply with consumer protection law.

The Academic Standards and Enhancement Committee has issued guidance for Faculties, Departments and Schools on how to ensure these obligations are upheld in all University documentation. 

The University must provide students with accurate, accessible and material information on the courses offered, their structure, fees/costs and any procedures or regulations by which they will be bound before they make a decision to apply.  Material information is defined as anything on which a student will rely in making their decision to apply to and/or accept an offer at the University.   Any information that a student receives about their course before they accept their place at the University may then form a term of the contract between the University and the student. 

If the University fails to provide the course in accordance with the terms of the contract (the offer), then the student may have rights of recourse under consumer legislation. Non-compliance with the law may result in a variety of sanctions against the University, including fines, refunds, price reductions or other financial compensation, as well as significant reputational damage and the possibility of audit or review by the Office for Students, the Quality Assurance Agency, or the Competition and Market Authority (CMA).

Planned course changes should be discussed with your Education Quality and Policy Liaison Officer at the earliest opportunity.  Your EQPO Liaison Officer will be able to advise on timescales and CMA compliance.